Câu hỏi thường gặp 13 questions
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8Authorized lines
4In-house modules
63Datasheets
1Business day reply
Products & Selection
Which product lines and brands does SH-MEMS supply?
SH-MEMS maintains 8 authorized distribution lines: Adaps Photonics (dToF ranging modules), QST Corporation (6-axis IMU, geomagnetic and accelerometer sensors), MiraMEMS (accelerometer, gyroscope, pressure and IMU series), NOVOSENSE (temperature sensors, digital isolators and isolated gate drivers), Yuxin Electronics (high-voltage step-down DC-DC), Chenxin Semiconductor (wireless charging SoC), Lite-On Technology (ambient light, proximity and gesture sensors) and Angsemi (Hall elements and magnetic angle encoders). In addition we design four in-house modules: a BLE 6-axis attitude module, the QS02 riding-recognition module, a 3-axis + iToF ranging module and the SH3090 OOK receiver module.
How do I know whether a part fits my application?
Three steps: download the series datasheet from our Datasheet Library to check range, accuracy, supply, interface and package; then open the part page to review stock status and tax-included reference price; finally send your operating conditions (supply voltage, interface, required range, target package, operating temperature and annual volume) to our FAE for a selection recommendation and alternative parts. For dToF ranging, IMU and isolation products we recommend completing this review before tooling or prototyping to avoid package and interface rework.
What is the difference between in-house modules and franchised original parts?
Franchised parts are standard products supplied to the original manufacturer datasheet and package, with changes controlled by the manufacturer. In-house modules are board-level solutions designed by SH-MEMS — the BLE 6-axis attitude module, QS02 riding-recognition module, 3-axis + iToF ranging module and SH3090 OOK receiver module — shipped with firmware and a defined interface, and adjustable in firmware parameters, protocol and mechanical size for specific projects. Choose franchised parts to drop straight into a production BOM, and in-house modules to shorten overall development time.
Pricing & Purchasing
How do I get a volume quotation, and how fast is the reply?
Submit the part number, quantity, target lead time and company details on our RFQ page, or email dukeli@sh-mems.com / call +86 136 3295 6297. Inquiries received during business hours are answered within 1 business day, including tax-included unit price, available quantity, lead time and freight. For multi-part or multi-batch orders, attaching the BOM lets us confirm all lead times in one pass.
What are the MOQ and sample policies?
Samples of in-stock parts start from 1 piece so you can verify function first; volume MOQ depends on the specific part and the manufacturer minimum package, and is listed item by item on the quotation. State the purpose and quantity in your inquiry and we will confirm sample cost and freight arrangement for that part.
How should I read the stock quantity shown on the site?
The quantity shown on part and stock pages is a reference value for availability, meant to indicate quickly whether a part can be ordered now; it is not a real-time shippable quantity. Exact available quantity and delivery schedule are confirmed in the quotation reply. For tight parts we also propose alternative part numbers and an estimated arrival date.
Datasheets & Support
Where can I download datasheets? Is registration or payment required?
The Datasheet Library (/datasheets) holds PDF datasheets for 63 part series, grouped into dToF ranging, inertial sensing, magnetic sensing, optical sensing, temperature/humidity and isolation, power and charging, and in-house modules. All files are free and require no registration — click "Download PDF" to get the file directly. They are official manufacturer documents, and each footer carries SH-MEMS contact details so you can reach us even when reading offline.
What if the part I need is not in the datasheet library?
Just ask us. Unreleased datasheets, application notes, reference schematics, footprints and RoHS / REACH reports can all be requested by part number, and we reply within 1 business day on availability and how to obtain them.
Do you provide selection and technical support, and to what depth?
Yes. At selection we provide parameter comparison, alternative part recommendations and sample advice. At design we help check supply sequencing, I²C / SPI addressing and pull-ups, interrupt configuration and isolator creepage distance. At mass production we help confirm batch consistency and incoming inspection criteria. Complex issues are escalated to the manufacturer FAE, and online meetings can be arranged for specific projects.
Delivery & Service
Which payment methods are supported?
Domestic orders are settled by corporate bank transfer in CNY against a company contract; overseas orders can be settled via PayPal. Account details are on the Contact page, and the prepayment ratio for a first order follows the signed contract.
How are shipping method and lead time determined?
In-stock parts ship after payment confirmation, domestic delivery by express by default; volume orders follow the manufacturer lead time, which is stated on the quotation together with any split-delivery plan. If you need a specific carrier, delivery address or shipping mark, note it in the inquiry.
Can overseas customers order directly?
Yes. We accept purchase orders from overseas companies, support PayPal settlement and export declaration documents, and confirm freight, customs responsibility and Incoterms (EXW / FOB / DDP) at quotation stage. English pages, English datasheets and English email communication are all supported.
Where are you located, and what is the fastest way to reach you?
We are at Room 1016, Block B, Daoxing Global Sci-Tech Center, Xin'an, Bao'an, Shenzhen, China, and work Monday to Friday 9:00–18:00 (GMT+8). The fastest channel is phone: +86 136 3295 6297 (Mr. Li) or +86 189 2930 2020 (Ms. Hu). You can also email dukeli@sh-mems.com or add WeChat 136 3295 6297.
Chưa tìm thấy câu trả lời?
Gửi mã linh kiện, số lượng và ứng dụng; kỹ sư bán hàng sẽ trả lời gợi ý chọn linh kiện và báo giá trong 1 ngày làm việc.